Case Study For Manufacturing Industry
Setlerz successfully completed the project within the specified timeframe and with excellent quality. What we appreciated the most was their adaptability, openness, diligent work, and sincerity in managing project challenges. They operated the entire project from their offshore center, Setlerz remains our trusted partner, providing ongoing support for our Salesforce platform. Based on their impressive performance, I would strongly endorse their services to my colleagues in the industry.
Due to aggressive IT budgets, our client had to adopt a “doing-more-with-less” approach for their existing Salesforce investments.
To achieve the goal of optimizing our client’s Salesforce investments within aggressive budget constraints, we worked closely with executive stakeholders to align outcomes. Our team developed a framework focused on affordability and optimization strategy, and redesigned the architecture with business function objectives in mind. To ensure ease of maintenance, the new solution adhered to Salesforce governor limits and was made highly configurable.
Case Study For Consumer Goods
Industry: Consumer Goods
A global tobacco manufacturing giant revolutionizes its retail execution process with the implementation of Salesforce.com.
Our client had a tight timeline to launch a digital solution in major markets, involving over 5 million stores. Two previous attempts with global strategic partners had failed, resulting in limited budget availability. The project’s goal was to develop a scalable solution that could accommodate diverse market requirements and a variety of user profiles.
A multi-layered technology strategy was employed by our team, which involved designing the backend architecture in the Salesforce platform while considering the objectives of the business functions. Additionally, the front-end SaaS application was developed with a bi-directional sync with Salesforce, which facilitated the management of large volumes of data. The application functioned seamlessly, allowing for module-wise go-live in a remarkably short period of time.
Case Study For Energy And Utilities
Industry: Energy And Utilities
A company specializing in energy management underwent a transformation of their service portal using Salesforce.
Our client faced the challenge of siloed data for partner and customer service operations, and they opted for Salesforce to establish a cohesive 360-degree view to drive customer success.
The client entrusted our team with the task of developing a Salesforce roadmap that aligned with their vision of achieving customer success. Our team promptly gained a thorough understanding of their objectives and demonstrated how the Salesforce platform could provide value in terms of data management, compliance, and exceptional customer satisfaction. We successfully delivered a service portal that supported service, partner, and customer community clouds, utilizing Salesforce Lightning with single sign-on capability. Our project was among the pioneering efforts in this domain, reflecting our commitment to innovation and excellence.